Refund & Return Policy
Effective Date: November 25, 2025
Return Eligibility
To be eligible for a return, your item must meet the following strict criteria:
-
Timeframe: You must request a return within 10 days of the delivery date. Requests made after this window will not be accepted.
-
Condition: The product must be unopened, unused, and in its original packaging with the safety seal fully intact.
-
Proof of Purchase: A valid receipt or order number is required.
Non-Returnable Items
Due to health and safety regulations, we cannot accept returns on:
-
Opened or unsealed supplement bottles.
-
Items returned more than 10 days after delivery.
-
Sale items or replacement orders.
Return Process
-
Request Authorization: Contact us at [Insert Email] within the 10-day window to receive a Return Merchandise Authorization (RMA) number.
-
Ship: Mail the unopened product back to us at [Insert Return Address]. Please include the RMA number inside the package.
-
Cost: The customer is responsible for all return shipping costs.
Refunds
Once we receive and inspect your return to verify it is unopened:
-
Approval: We will notify you of the approval or rejection of your refund.
-
Initiation: If approved, we will initiate a refund to your original method of payment immediately.
-
Bank Processing Time: Please remember that it can take some time for your bank or credit card company to process and post the refund to your account. Depending on your financial institution, this typically takes [e.g., 5–10] business days to appear on your statement.
-
Late Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank. There is often some processing time before a refund is officially posted.
-
Shipping Costs: Original shipping fees are non-refundable.
Damaged or Defective Items
If you received a damaged or incorrect item, please contact us immediately upon delivery at [Insert Email] for a replacement or full refund.